We all hear that Communication is an art and also that it is an indispensable quality for success. We ought to communicate effectively to convey our thoughts, ideas and requests to both upstream and downstream in the Management hierarchy. However the difference being, that you need to convey and get things done from your juniors as per your requirements and discuss/revert/seek approvals from your seniors, the latter always needing more preparation. I feel there are 3 most important factors required for dealing with both hierarchies:
Positive attitude: To communicate effectively with anyone in the hierarchy, firstly it is most important to keep a positive attitude. With a positive attitude you are liked by your seniors and also your juniors respect and enjoy working with you.
Clarity in mind: In a conversation with your seniors, you must first build the thought in your mind and if time permits, then, pen it down for an effective discussion. With juniors, you can put your point to them, brainstorm and then reach a final conclusion as this also gives them a sense of involvement and ownership of the decision.
Brief and to the point: While dealing with seniors, it’s of utmost importance to keep your point of view in least of words without taking unnecessary time from their busy schedule. Better preparation will always ensure it.
Also, for a better coordination with your seniors, it is very important to keep your own checklists at the backseat and hear and help in your senior’s priorities first. Listening attentively is the most important part of Communication, which we forget and thus create confusions.
Timely decision making and reverting to all their requests/emails/phone calls help in maintaining a cordial professional relation in downstream as it affects their work.
Managing up always remains the priority and if everyone follows this rule, we won’t have any problem in downstream.
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